Call centers are a direct extension of you and your brand. The traditional call center is not for you. From the way we answer your calls to the instructions we follow every aspect of our solution is configured to meet the demands of your project.
We have unrivaled experience. We have created solutions for several highly regulated industries including healthcare, pharmaceuticals, and product research and development.
Our team is not your usual call center employee. Our team includes Pharmacists, Nurses, Techs and other knowledge experts. They are certified in several regulatory acts, including HIPAA and Hitech. They are multi-lingual so interviews can be performed in your participants native language. This simply gives you the best outcomes.
Our pricing is fair and transparent. We offer standard pricing packages for small on demand projects. We also offer design service to help transform your idea to a fully function project.
LIVE ANSWERING
Our live answering services provide professional, highly trained operators to answer, route, and dispatch calls on your behalf. All services are personalized to your needs and configured to execute your specific instructions.
Some of our services include:
- 24 Hour Answering Service
- After-Hours Answering Service
- Dispatching Service
- Emergency Answering Service
- Order Taking Answering Service with Fulfilment
- Overflow Answering Service
- Small Business Answering Service
- Virtual Receptionist
CALL CENTER
Our call center outsourcing services blend customer service excellence with technological innovation, resulting in cost effective, fully integrated solutions to add value and improve your bottom line.
Sample services include:
- Appointment Reminders
- Business Process Outsourcing
- Customer Service
- Help Desk
- Voicemail
IVR & AUTOMATION
Increase customer satisfaction and save your organization money by investing in automated phone solutions through CMS. IVR services are a great option for data driven phone processes including surveying, hotline services, emergency response, directory services, routing, and notification services.
With IVR services customers will no longer wait on hold waiting to speak to a call center agent and IVR service on average provide companies with a saving between 60-75% over live call center services. IVR services work great for both inbound and outbound phone processes and can be used standalone or in combination with live call center services.
All of our services are 100% customized and our development team will work with your company to assure a successful implementation. If your interest in learning how IVR can benefit your business contact us today.
INDUSTRY SOLUTIONS
We work with clients in every major industry and understands the diverse needs of different organizations, from the pharmaceutical industry to product research and development.