{"id":933,"date":"2020-05-06T13:04:06","date_gmt":"2020-05-06T17:04:06","guid":{"rendered":"https:\/\/signalhillsolutions.com\/?page_id=933"},"modified":"2020-05-06T16:03:36","modified_gmt":"2020-05-06T20:03:36","slug":"custom-call-center","status":"publish","type":"page","link":"https:\/\/signalhillsolutions.com\/index.php\/custom-call-center\/","title":{"rendered":"Your Custom Engagement Center"},"content":{"rendered":"

[vc_row][vc_column][vc_custom_heading text=”” font_container=”tag:h1|text_align:left” use_theme_fonts=”yes”][vc_column_text]Call centers are a direct extension of you and your brand. The traditional call center is not for you. From the way we answer your calls to the instructions we follow every aspect of our solution is configured to meet the demands of your project.<\/p>\n

We have unrivaled experience. We have created solutions for several highly regulated industries including healthcare, pharmaceuticals, and product research and development.<\/p>\n

Our team is not your usual call center employee. Our team includes Pharmacists, Nurses, Techs and other knowledge experts. They are certified in several regulatory acts, including HIPAA and Hitech. They are multi-lingual so interviews can be performed in your participants native language. This simply gives you the best outcomes.<\/p>\n

Our pricing is fair and transparent. We offer standard pricing packages for small on demand projects. We also offer design service to help transform your idea to a fully function project.<\/p>\n

[\/vc_column_text][vc_btn title=”Contact Us to talk about your project today” color=”blue” align=”center” link=”url:https%3A%2F%2Fsignalhillsolutions.com%2Findex.php%2Fcontact-us%2F|title:Contact%20Us||”][vc_separator][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/2″][vc_single_image image=”656″ img_size=”full” alignment=”center”][\/vc_column][vc_column width=”1\/2″][vc_custom_heading text=”LIVE ANSWERING” use_theme_fonts=”yes”][vc_column_text]<\/p>\n

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Our live answering services provide professional, highly trained operators to answer, route, and dispatch calls on your behalf. All services are personalized to your needs and configured to execute your specific instructions.<\/p>\n

Some of our services include:<\/p>\n

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  • \u00a024 Hour Answering Service<\/li>\n
  • After-Hours Answering Service<\/li>\n
  • Dispatching Service<\/li>\n
  • Emergency Answering Service<\/li>\n
  • Order Taking Answering Service with Fulfilment<\/li>\n
  • Overflow Answering Service<\/li>\n
  • Small Business Answering Service<\/li>\n
  • Virtual Receptionist<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n
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    [\/vc_column_text][vc_btn title=”Contact Us to talk about your project today” color=”blue” align=”center” link=”url:https%3A%2F%2Fsignalhillsolutions.com%2Findex.php%2Fcontact-us%2F|title:Contact%20Us||”][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/2″][vc_single_image image=”957″ img_size=”full”][\/vc_column][vc_column width=”1\/2″][vc_custom_heading text=”CALL CENTER” use_theme_fonts=”yes”][vc_column_text]Our call center outsourcing services blend customer service excellence with technological innovation, resulting in cost effective, fully integrated solutions to add value and improve your bottom line.<\/p>\n

    Sample services include:<\/p>\n

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    • Appointment Reminders<\/li>\n
    • Appointment Scheduling<\/span><\/li>\n
    • Business Process Outsourcing<\/li>\n
    • Call-Off Lines<\/span><\/li>\n
    • Customer Service<\/li>\n
    • Help Desk<\/li>\n
    • <\/i>Order Taking<\/span><\/li>\n
    • Voicemail<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n
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      [\/vc_column_text][vc_btn title=”Contact Us to talk about your project today” color=”blue” align=”center” link=”url:https%3A%2F%2Fsignalhillsolutions.com%2Findex.php%2Fcontact-us%2F|title:Contact%20Us||”][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/2″][vc_single_image image=”958″ img_size=”full”][\/vc_column][vc_column width=”1\/2″][vc_custom_heading text=”IVR & AUTOMATION” use_theme_fonts=”yes”][vc_column_text]Increase customer satisfaction and save your organization money by investing in automated phone solutions through CMS. IVR services are a great option for data driven phone processes including surveying, hotline services, emergency response, directory services, routing, and notification services.<\/p>\n

      With IVR services customers will no longer wait on hold waiting to speak to a call center agent and IVR service on average provide companies with a saving between 60-75% over live call center services. IVR services work great for both inbound and outbound phone processes and can be used standalone or in combination with live call center services.<\/p>\n

      All of our services are 100% customized and our development team will work with your company to assure a successful implementation. If your interest in learning how IVR can benefit your business contact us today.[\/vc_column_text][vc_btn title=”Contact Us to talk about your project today” color=”blue” align=”center” link=”url:https%3A%2F%2Fsignalhillsolutions.com%2Findex.php%2Fcontact-us%2F|title:Contact%20Us||”][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/2″][vc_single_image image=”959″ img_size=”full”][\/vc_column][vc_column width=”1\/2″][vc_custom_heading text=”INDUSTRY SOLUTIONS” use_theme_fonts=”yes”][vc_column_text]We work with clients in every major industry and understands the diverse needs of different organizations, from the pharmaceutical industry to product research and development.[\/vc_column_text][vc_btn title=”Contact Us to talk about your project today” color=”blue” align=”center” link=”url:https%3A%2F%2Fsignalhillsolutions.com%2Findex.php%2Fcontact-us%2F|title:Contact%20Us||”][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

      [vc_row][vc_column][vc_custom_heading text=”” font_container=”tag:h1|text_align:left” use_theme_fonts=”yes”][vc_column_text]Call centers are a direct extension of you and your brand. The traditional call center is not for you. From the way we answer […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-fullwidth.php","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/signalhillsolutions.com\/index.php\/wp-json\/wp\/v2\/pages\/933"}],"collection":[{"href":"https:\/\/signalhillsolutions.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/signalhillsolutions.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/signalhillsolutions.com\/index.php\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/signalhillsolutions.com\/index.php\/wp-json\/wp\/v2\/comments?post=933"}],"version-history":[{"count":13,"href":"https:\/\/signalhillsolutions.com\/index.php\/wp-json\/wp\/v2\/pages\/933\/revisions"}],"predecessor-version":[{"id":963,"href":"https:\/\/signalhillsolutions.com\/index.php\/wp-json\/wp\/v2\/pages\/933\/revisions\/963"}],"wp:attachment":[{"href":"https:\/\/signalhillsolutions.com\/index.php\/wp-json\/wp\/v2\/media?parent=933"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}